FAQ
We accept various payment methods, including credit cards, direct bank transfer, and other online payment options.
We use secure payment gateways to ensure that your transactions are safe and secure.
Yes, we offer both delivery and pickup options. Delivery fees may vary based on the location; you may check your delivery charges upon checking out.
Pickup is also available by selection.
We typically require at least 3 Days’ notice for orders.
However, depending on the size and complexity of the order, we may require more time. It's always best to contact us as soon as possible to secure your desired order date.
We understand that plans can change. If you need to cancel your order, please let us know as soon as possible.
For cancellations made 48 hours or more before the scheduled pickup or delivery, we will refund the half or full amount depending on the situation.
For cancellations made less than 3 days before the scheduled pickup or delivery, we most probably will not refund any of the amount.
Our products are best stored in a cool, dry place. Depending on the product, some may need to be refrigerated or frozen. We provide storage instructions with each order (cake care tips)
Yes, we do offer no sugar added and no added salt cake. We offer a variety of dietary options, including eggless cake and baby friendly, which is no sugar and no salt added cake.
Yes, you may WhatsApp us at 011-2100 0846. Depending on the complexity of the request, additional charges may apply.
The shelf life of our products varies depending on the product and how it's stored. We provide storage instructions with each order.
You can contact us through our website or phone number. We strive to respond to all inquiries within 24 hours.
You will receive a confirmation email, please check your spam/junk folder if it’s not in your inbox.
Unfortunately, we do not do same day delivery.
If you couldn’t find any product on our website, you may try to WhatsApp us or fill the details inside the contact form.
We don’t have the halal certification, however, all the ingredients we used are halal certified.
Contact information
LOCATION
No.3, Jalan SS22A/2,
Damansara Jaya, 47400,
Petaling Jaya, Selangor Darul Ehsan,
Malaysia
E-MAIL ADDRESS
PHONE
+601121000846